Delivery And Returns

All orders are dispatched via Royal Mail.

Customers may choose a different address for delivery. 

Orders received by 2pm are processed the same working day. (Weekends, Bank Holidays, Good Friday, Easter Monday, Christmas Day, Boxing Day and New Years Day are not working days).

Our site cannot recognise a delivery address error, such as incorrect postcode - please check your order confirmation email to ensure you have provided the correct postal address.  Counties are no longer required as part of your postal address.

 

 

Free UK Delivery

Estimated delivery is between 2 to 5 working days.  (though rare, some parcels take longer and for this reason Royal Mail do not regard a package as missing until 15 working days).

1st Class UK - £2.00

93% of orders are delivered the next working day, however, this is not a guaranteed service.

Special Next Day Delivery within UK - £6.00 

Orders placed by 2pm Monday to Thursday will arrive the following day before 9pm (excluding Bank Holidays).

Orders placed by 2pm Friday will arrive the following Monday before 9pm (excluding Bank Holidays).

Max weight order for this service is 2 kilos.  We will contact you if your order exceeds this weight.

Guaranteed Saturday Delivery (UK only) - £10.00 

Orders place by 2pm on Friday, can opt for this Saturday delivery service.

 

Delivery to Europe - £6.50

UK VAT will be removed from the total goods of your order. 

Please be advised that for countries outside the UK, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order, as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.

If these local import and custom charges are refused or not paid by you, then the item could be returned to Justsloggi Ltd or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Justsloggi Ltd.

We will provide you with a Tracking Number so you can keep an eye on your orders journey.

Delivery to Rest of World  - £10.00

We will provide you with a Tracking Number so you can keep an eye on your orders journey.

UK Vat will be removed.

Boxed delivery - £0.00

Ideal if you are buying as a gift.  We usually dispatch our orders in polythene bags, however, packaging may get squashed in transit.  This option of a box will ensure the packaging stays pristine.  Please note this is not a gift wrap service.

Channel Island Customers   

When entering your address, please select Jersey or Guernsey instead of United Kingdom - this will ensure VAT is removed from your total.

Our Delivery packaging

Wired bras are dispatched in cardboard boxes.  Other items are dispatched in polythene bags - this helps reduce our postal costs tremendously and allows us to offer free UK delivery   Sometimes garment boxes may get a bit squashed during transit - it will not affect you returns or exchange rights.  These polythene bags can be recycled at supermarkets, in areas when local council do not collect.

Returns Policy

We accept returns of unworn items.  These must have been purchased through Justsloggi and be in their original packaging, with swing labels still attached.  We cannot accept return when labels have been cut off.   Include a brief note stating whether you would like a refund or exchange. Customers pay returns costs - we recommend Royal Mail 2nd Class service (don't forget to ask for a free proof of postage).

Your Delivery Address

Onus is with the customer to provide the correct postal address - please check your order confirmation email and contact us immediately with any address errors. 

Received the wrong order?    

Please contact us on: glynnisd@justsloggi.co.uk or phone 01332 811732.

 

Customs & import tax

Please be advised that for countries outside the UK, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order, as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.

If these local import and custom charges are refused or not paid by you, then the item could be returned to Justsloggi Ltd or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Justsloggi Ltd.

UK customers will not be asked to pay any customs fee.

Payment

Justsloggi provides you with various payment options for your online shopping convenience. Pay with PayPal, credit card (Visa, Mastercard, American Express) or debit card (Visa Debit, Maestro UK) depending on which option suits you best.

Payment by Credit/Debit

Please make sure you're entering your card number as one long number, with no spaces.

It also important to answer correctly whether are using a Visa or Mastercard and if it’s a Credit or Debit.

UK banks have added extra security checks for online shopping and your bank may now require you to enter a one-time passcode to authorise online payments.  This ensures that payments are made by the rightful owner.  Customers should make sure their bank has their correct and up to date contact details, such as mobile number, so your bank can text you a this one-time passcode.  We appreciate this is a real problem if you don’t own a mobile phone, or can’t get a signal at home to receive a code.  Some banks do have alternative methods, such as emailing or phoning you with a code.  If a customer has any specific needs, they should contact their bank to discuss what help is available.

Please call us if we can be of further assistance – we will have a copy of your order and maybe able to take your payment over the phone

We do not accept cash or cheques.

Payment by PayPal

During the payment process you will be forwarded to the PayPal page to login in PayPal and finalised the payment. 

You will receive a confirmation e-mail from PayPal once the money has been transferred to our account. You will also receive a second e-mail from us complete with order confirmation.

Would you like to use PayPal?
PayPal is the online payment service for secure, simple and fast payment in online shops - free of charge.
You can link you bank account or your credit card to your PayPal account.
To open a PayPal account visit their website for more information (www.paypal.co.uk)

Refunds with PayPal:
Once the return parcel arrives at Justsloggi and it is processed you will receive an confirmation email. The refund will be credited directly to your PayPal.

All payment transaction are made via Sagepay. 

Justsloggi Ltd, does not hold customers bank card details.