Delivery And Returns

All orders are dispatched via Royal Mail.   

Customers may choose a different address for delivery. 

Orders received by 2pm are processed the same working day. (Weekends, Bank Holidays, Good Friday, Easter Monday, Christmas Day, Boxing Day and New Years Day are not working days).

Our site cannot check your delivery address for errors - please see your confirmation email to ensure you have provided the correct and full postal address.  County's are no longer required as part of your postal address.

 

Free UK Delivery

Estimated delivery is between 2 to 5 working days.  (though rare, some parcels take longer and for this reason Royal Mail do not regard a package as missing until 15 working days).

 

1st Class UK - £2.00

93% of orders are delivered the next working day, however, this is not a guaranteed service.

Special Next Day Delivery within UK - £6.00 

Orders placed by 2pm Monday to Thursday will arrive the following day before 1pm (excluding Bank Holidays).

Orders placed by 2pm Friday will arrive the following Monday before 1pm (excluding Bank Holidays).

Max weight order for this service is 2 kilos.  We will contact you if your order exceeds this weight.

Delivery for this service will require a signature.

Guaranteed Saturday Delivery (UK only) - £10.00 

Royal Mail will deliver your order on a Saturday, though this service comes at a premium rate. 

Orders must be placed by 2pm (excludes Banks Holidays).

Max weight 2 kilos - we will contact you if your order exceeds this weight.

Delivery for this service will require a signature.

Delivery to Europe - £6.50

Estimated delivery, 10 to 15 working days.

Delivery to Rest of World  - £10.00

This is all countries other than UK and Europe.

Max weight 2 kilos (that's quite a lot of undies).

UK Vat will be removed.

Boxed delivery - £0.50

Ideal if you are buying as a gift.  We usually dispatch our orders in polythene bags, however, packaging may get squashed in transit.  This option of a box will ensure the packaging stays pristine.  Please note this is not a gift wrap service.

Channel Island Customers   

When entering your address, please select Jersey or Guernsey instead of United Kingdom - this will ensure VAT is removed from your total.

Our Delivery packaging

Wired bras are dispatched in cardboard boxes.  Other items are dispatched in polythene bags - this helps reduce our postal costs tremendously and allows us to offer free UK delivery   Sometimes garment boxes may get a bit squashed during transit - it will not affect you returns or exchange rights.  These polythene bags can be recycled at supermarkets, in areas when local council do not collect.

Returns Policy

We accept returns of unworn items.  These must have been purchased through Justsloggi and be in their original packaging, with swing labels still attached.  We cannot accept return when labels have been cut off.   Include a brief note stating whether you would like a refund or exchange. Customers pay returns costs - we recommend Royal Mail 2nd Class service (don't forget to ask for a free proof of postage).

Your Delivery Address

Onus is with the customer to provide the correct postal address - please check your order confirmation email and contact us immediately with any address errors. 

Received the wrong order?    

Please contact us on: glynnisd@justsloggi.co.uk or phone 01332 811732.

 


Payment

Justsloggi provides you with various payment options for your online shopping convenience. Pay with PayPal, credit card (Visa, Mastercard, American Express) or debit card (Visa Debit, Maestro UK) depending on which option suits you best.

Payment by Credit/Debit

Visa and Mastercard have now introduce an extra layer of security when purchasing from on-line companies.  After you've entered your card details, your bank would like to send you a 6 digit code, preferable by text.  Enter this one time purchase code - this confirms to the bank that it is your card and completes the transaction. Ensure your bank have your current mobile phone number and have your mobile next you to, when ordering.

If you don't have a mobile phone, you can complete your order, by paying with Paypal.

We don not accept cash or cheques.

Payment by PayPal

During the payment process you will be forwarded to the PayPal page to login in PayPal and finalised the payment. 

You will receive a confirmation e-mail from PayPal once the money has been transferred to our account. You will also receive a second e-mail from us complete with order confirmation.

Would you like to use PayPal?
PayPal is the online payment service for secure, simple and fast payment in online shops - free of charge.
You can link you bank account or your credit card to your PayPal account.
To open a PayPal account visit their website for more information (www.paypal.co.uk)

Refunds with PayPal:
Once the return parcel arrives at Justsloggi and it is processed you will receive an confirmation email. The refund will be credited directly to your PayPal.

All payment transaction are made via Sagepay. 

Justsloggi Ltd, does not hold customers bank card details.