Delivery And Returns

All orders are dispatched via Royal Mail 

Customers may choose a different address for delivery. 

Orders received by 2pm are processed the same working day. (Weekends, Bank Holidays, Good Friday, Easter Monday, Christmas Day, Boxing Day and New Years Day are not working days).

Please note, our site cannot check your delivery address - please see your confirmation email to ensure you have provided the correct, full postal address.

Free UK Delivery.   

Estimated delivery is between 2 to 5 working days.  (though rare, some parcels take longer and for this reason Royal Mail do not regard a package as missing until 15 working days).

1st Class UK - £2.00    

93% of orders are delivered the next working day, however, this is not a guaranteed service. 

Special Next Day Delivery within UK - £6.00 

Orders placed by 2pm Monday to Thursday will arrive the following day before 1pm (excluding Bank Holidays).

Orders placed by 2pm Friday will arrive the following Monday before 1pm (excluding Bank Holidays).

Max weight order for this service is 2 kilos.  We will contact you if your order exceeds this weight.

Delivery will require a signature.

Guaranteed Saturday Delivery (UK only) - £10.00 

Royal Mail will deliver your order on a Saturday, though this service comes at a premium rate. 

Orders must be placed by 2pm (excludes Banks Holidays).

Max weight 2 kilos - we will contact you if your order exceeds this weight.

Delivery to Europe - £6.50.     

Estimated delivery, 10 to 15 working days.

Delivery to Rest of World  - £10.00

This is all countries other than UK and Europe.

Max weight 2 kilos (that's quite a lot of undies).

UK Vat will be removed.

Boxed delivery - £0.50    

Ideal if you are buying as a gift.  We usually dispatch our orders in polythene bags, however, packaging may get squashed in transit.  This option of a box will ensure the packaging stays pristine.  Please note this is not a gift wrap service.

Channel Island Customers   

When entering your address, please select Jersey or Guernsey instead of United Kingdom - this will ensure VAT is removed from your total.

Our Delivery packaging.    

Wired bras are dispatched in cardboard boxes.  Other items are dispatched in polythene bags - this helps reduce our postal costs tremendously and allows us to offer free UK delivery   Sometimes garment boxes may get a bit squashed during transit - it will not affect you returns or exchange rights.  These polythene bags can be recycled at supermarkets, in areas when local council do not collect.

Returns Policy    

We accept returns of unworn items.  These must have been purchased through Justsloggi and be in their original packaging, with swing labels still attached.  We cannot accept return when labels have been cut off.   Include a brief note stating whether you would like a refund or exchange. Customers pay returns costs - we recommend Royal Mail 2nd Class service (don't forget to ask for a free proof of postage). 

Your Delivery Address

Onus is with the customer to provide the correct postal address - please check your order confirmation email and contact us immediately with any address errors.

Received the wrong order?    

Please contact us on: glynnisd@justsloggi.co.uk or phone 01332 811732.